<%@LANGUAGE="VBSCRIPT" CODEPAGE="1252"%> Contact Elka

Elka Industries Inc is committed to continually improving. Customer feedback is very important to us. We value the opinions of our customers and strive to make improvements based on their input.

CUSTOMER SURVEY FORM
Name: *required
Position:
Email Address:
Company: *required
Rate From 1 to 5.
N/A = Not Applicable or do not want to Answer
1 = Needs Improvement .... 2 = Below Average .... 3 = Average .... 4 = Above Average .... 5 = Excellent
FUNCTIONAL PERFORMANCE
 
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1. Overall, compared to their competitors, how would you rate the Vendor?
2. Compared to other alternatives, how would you rate their service?
3. Compared to other alternatives, how would you rate their quality?
4. Compared to other alternatives, how would you rate their price?
5. Compared to other alternatives, how would you rate their technology?
6. How would you rate vendor’s order taking?
7. How would you rate vendor’s confirmation process?
8. How would you rate the vendor on providing proactive communication regarding changes, issues or problems.
9. How effective are they in providing other products and services?
10. Rate the vendor’s order performance: Orders arrive on time, accurately and complete
11. How would you rate the vendor regarding adequacy of their production lead times?
12. How would you rate the vendor regarding accuracy of invoicing?

Please provide us with any comment/suggestion or improvement ideas for our Performance:
Customer Service
   
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1. Rate the process for getting your question or issue resolved.
2. Rate how your phone call was transferred to the person who best could answer your question.
3. Rate the response time for having your issues addressed.
4. Rate the telephone system and its effect on your experience.
5.

Please enter the account representative you deal with the most and will be rating.

Rate the vendor’s account representative in the following areas:
a
 The representative was very courteous.
b
 The representative handled my concerns promptly.
c
 The representative was very knowledgeable.
d
 The waiting time for having your issues addressed.
e
 The ability of the representative to solve problems.
f
 The representative’s understanding of your needs.
g
 The representative’s responsiveness.
h
 The representative’s professionalism.
i
 The performance of this rep. compared to your previous rep.
j
 The frequency of which you talk to your representative.
k
 The performance of the rep. today compared to his/her first introduction.
l
 The representative is acting in your best interest.
m
 The rep. is making a positive contribution to your organization.
n
 Your overall relationship with your representative.
6. Rate the vendors understanding of the service needs of your organization.
7. Rate the vendor regarding meeting deadlines and commitments on quotations or prototype samples.
8. Rate the vendor’s attention to confirming orders within an acceptable time frame.

Please provide us with any comment/suggestion or improvement ideas for our Customer Service:

 

Quality Department
   
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1. Are you happy with the quality of the product?
2. Do you feel that non-conformances are dealt with in a timely manner ?
3. Are you satisfied with the response from Elka when there is a quality issue?
4. Are you satisfied with the corrective actions presented by Elka when there is a non-conformance?
5. How would you rate the quality department at Elka compared to other vendors?

Please provide us with any comment/suggestion or improvement ideas for our Quality Department:

 

Company Leadership
   
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1. The vendor understands the issues that are most important to your company.
2. The vendor is acting on the issues that are most important to your company.
3. The level of service and products provided by the vendor is a cost effective solution and supports your continuous
improvement initiatives.
4. How well do the vendors adhere to the principles of trust, respect and open communication.
5. Is the vendor keeping you with trends that affect your business?
6. Rate the skills and knowledge of the vendor’s personnel that you have contact with.
7. Rate the vendor on being proactive regarding increasing and/or improving their production capabilities to provide
better quality and service to their customers.
8. Rate the vendor in accordance with pricing and perceived value received.

Please provide us with any comment/suggestion or improvement ideas for our Company Leadership:

 

Sales Representation
   
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  Please enter the name of the Sales Representative you are familiar with:
1. Is it easy for you to reach our Sales Representative?
2. How would you rate response to calls to our Sales Rep.?
3. How would you rate callbacks from our Sales Rep.?
4. How would you rate our Quoting Procedures?
5. Are the Quotes easy to understand?
6. How would you rate the frequency of Sales Representation?

Please provide us with any comment/suggestion or improvement ideas for our Sales Representation:

 

Marketing
   
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1. Have you ever visited our Web Site before?
Yes
No
2. If you are looking for some information about the product on our Web Site, is it easy to find it?
3. Do you use our catalogue?
Yes
No
4. Overall, how would you rate our catalogue and/or price list?
5. How would you rate our catalogue and/or price list for finding the item you need?

Please provide us with any comment/suggestion or improvement ideas for our Marketing:

What chararcteristics of Elka as a Vendor do you appreciate most?

In what ways do you feel Elka needs to improve most?
 

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